Travel Trolley Reviews

Invoice- SUOVVA Ayres/Fines
I am still waiting for a manager to call me regarding my booking. I called last Thursday to use my voucher firstly to be told the flights were £800 and I could only use my voucher for an amount of 710 and I would need to pay extra on my credit card (voucher 965).
Secondly to be told it was a 60pp admin fee which I stupidly paid.
The flight went on request. I then get a call Monday to say the airline has rejected it as it has to be the same route (British airways let you select any route). Then I have a call 24 hours later to say the airline will do it but I now need to pay another £390 for the flights to go on request again ( they couldn't guarantee the airline wouldn't reject the request).
I am so angry of all of these lies. I am speaking to watchdog and have also spoke to my bank. REFUND me our 965 you are holding. I refuse to pay you another penny for this service. I work in the travel industry and I am speaking to our PR Team who will be speaking to the media about this company.

I still haven't received a refund from January, were I cancelled my flight. I got told 6-8 weeks, its been 6 months. The staff on the phone seem clueless and are no help what so ever. Don't respond to emails either. Do not recommend.

The worse company I have ever met . They booked my tickets online through sky scanner . which was fine. Ticket was showing up different price but when I booked it the price was different and when I asked they being really rude with me on the phone . I wouldn’t recommend it

They had given me a credit note due to covid cancellations. They say you can only use this over the phone. On the phone they charged me £100 more than what it was showing online on their own website and on other websites as well. The guys said this is the only way or you lose your credit which expires soon.
I felt very strong armed and had to fork out extra 100£ Unnecessarily on an already expensive flight. Really bad.

DO NOT BOOK WITH TRAVEL TROLLEY!!!!
They are scammers I have purchased ticket and my booking does not exist I keep calling them for an answer and a refund and they just transfer me to another representative or put me on hold and hang up on me I have called numerous times and no one know what they are doing nothing is professional about them upon purchase I have received a emai with my booking and it looks doggie they tell me to contact the direct airline witch is delta and they do not see my booking
I should have read these reviews before dealing with this so called agency
They do not have any feelings they work on ripping your hard working money out of your heart hope they all go to hell I have reported them to the fraud team and the police hope they get cought and in jail for peoples stress and money taken

I have just read what bianka mentioned about them trying to take 3000 of her has reminded me that they tried to do that me too with the amount of 3790 but I didn’t have that amount and I kept saying why are you billing me this amount he kept on saying just confirmed the payment we will only take the 1000 he even convinced me to confirm it but my bank online wasn’t letting me because I didn’t have that amount my bank got funny on me and charged me 1200 for no reason witch blew my mind two payments popped up of 629 witch I rejected and gotten taken but gotten back in my account it was so strange I thought because I was confirming and then rejecting it’s my fault called back explained what had happened and that why was he charging me 3790 was told that shouldn’t have happened we will report this taken the persons name sounding sincere I can’t believe myself for still going through with purchasing. I really hope they get punished for what they are doing never have I ever wished any bad upon people
I WANT MY MONEY BACK !!!!!
You have ruined my child’s holiday
I am so furious with travel trolley, never will do business with again

They have tried to get £3000 out of my bank and once I caught them they started to transfer me to a different co-worker. Now I’m asking for a refund and they still are refusing and passing me around. Scammers

The customer service is very bad, trying to obtain refunds from customer . After a death in our family we booke flights in a hurry, a family member could get on a flight due to covid passes . After being refunded by the bank , travel trolley are trying to obtain a refund .. how unprofessional and unthoughtful. I will not book with them ever !

I still haven't received a refund from January, were I cancelled my flight. I got told 6-8 weeks, its been 6 months. The staff on the phone seem clueless and are no help what so ever. Don't respond to emails either. Do not recommend.

HI SAME PROBLEM EVE AIR CANCEL FLIGHT TODAY DATE 13JULY,FOR OCT 22.PHONE UP FRIST PERSON JUST CUT ME OFF,SECOND PERSON WANTS TO CHANGE FLIGHTS TWO DAYS LATER,AT A CHARGE NEARLY £300 WHEN I WAS ON THERE SITE THE FLIGHTS WERE £75 MORE THEN I PAY.ALSO CANT GO LATER GOT HOTELS BOOK IN BANGKOK,TOLD IF WANT TO CANCEL YOU GOT DO IT BY EMAIL TAKES UP 6 TO 8 WEEKS, THEY TAKE YOUR MONEY INSTANTLY.I WILL NOT USE YOU ANY MORE GOOD BYE

Update: After being contacted by the duty Manager i have now been refunded the extra money charged for rebooking.

We had booked travel to India with British Airways via Travel Trolley and one of our outbound flights had been cancelled by BA. Travel Trolley demanded a charge of £60 per person for providing us with an alternate flight with BA on the same day. This they said is to cover taxes!

When i contacted BA they said they would do this for free and not charge (as its the airline cancelling the flight) but the travel trolley agent insisted that this change cannot be done free for cost. I was unable to alter flights with BA as the contact details provided on my ticket by travel trolley did not match my details provided to them hence forcing us to go through travel trolley for exchange of flights and incurring additional £240 cost (for 4X passengers).

I have demanded speaking to a manager and raising a formal complaint against this practice & requesting a refund of £240 paid. I was told someone will get in touch with in a few hours and haven't heard from them yet. I am considering raising a formal complaint against the company with relevant regulators. Would advise folks to avoid this company if possible.

Note : I am a long standing customer of southall travels (of which travel trolley is part of) and have used them many times in the past without issues but this bad experience has let me down badly and will not be using them any further.

Worst customer service I have ever dealt in my lifetime. Whilst having phone conversation just hung up on me stating I am repeating same answers. I would have given 0 star If that was possible. They only want to suck the money of the customers. They are like leech ( parasite). I urge people please do not buy tickets from them. sick of this.

They claim to be an Internet based Agent, meaning everything should be automated - from payments to issuing of tickets.
However, after successfully making the payment, I immediately get a confirmation of the booking with a Ref No.
But that was the end - no E-tickets until next day (even after 3 calls).
On the 3rd call, the CS Representative couldn't find my ticket until I showed her how to find that using their own website (I could locate it with their own Ref No and also found the Airline/PNR No). On checking the Airlines actual website, I could see the Booking too. So, she promised me the E-tickets within 2 hours.
6 hours later and another call from me, she wanted loads of security details including Passport No, Date of Birth, etc. which, I was naturally concerned about handing over to anyone. To this, she replied that she won't issue the ticket if I don't give those details and if I wanted, I can contact the Airline.
This is not the Customer Service one expects.
Moreover, no one bothered to give me a call back informing that there were any issues, despite being aware and a promise of issuing the ticket within 2 hours.
This looks like a regular feature for them, or else if it was a specific issue, they would have contacted the customer.
Also, I forgot to use the Voucher from my previous booking, but they said it was not possible to use it later.
Overall, a very bad Customer experience and I don't think I'll ever use them again.

Outrageously Poor Customer Experience

2 mins after spotting an error in the online booking - rang and they want to charge me £174 to amend even though the flight is still the exact same price ( shameful ) never going to use again - from now on book direct is my advice - update the call handling folk want to charge a penalty of £75 plus £99 fare difference ( when there isn't a difference ) travel trolley are deliberately exaggerating costs to onward charge you !!!! PS they never got back to me - And ignore customers - so as a supplier you think treating customers that made a genuine mistake and reported within 2 mins should incur a penalty. Discusting some of your customers are dyslexic.
travel trolley will never see my business again and I will continue to provide feedback on as many platforms possible, as often as I can. Hopefully, travel trolly will remember customers come first. Good bye and thanks for messing my holiday up.

Booked flight departing in November (its June) made an error with return date should have been week later, checked on line prices again no difference in cost. Called up less than 10 minutes after initial booking to be told it would cost me £115 even though there is no difference in price of flight online! I'm the idiot for not reading reviews. I'm hoping that Virgin Airlines will be more helpful!

***UPDATE*** Called back to change date and make payment. Payment reduced to £97 paid over the phone. All done you might think....nope. recieved a phone call an hour later asking for another £100 as the price went up! Wow! I have refused to pay and have asked for a refund of the £97. Let's see how it goes. I will keep you all updated in the saga!

Worst company ever, booked 3 tickets with travel trolley while i was out of country BA cancelled all their flights and i got stuck their with my 2 kids, BA was doing free change to other airline, when i contacted to travel trolley agent they charge me extra £75 on each ticket, which is absolutely ripp of. Never recommend this company to anyone. And i will never buy tickets from them again.